Terrible customer service. Ordered a cake on Tuesday and gave specific instructions to the staff. The baker never called me to confirm but I was OK with that. On Saturday I picked up the cake 30 minutes later than the scheduled time. The cake was not ready and I was not happy. My face drastically changed from feeling excited to being concerned. The girl that was "helping" me with the order said she would have someone deliver it. I was more upset at the fact that there was no apology until after minutes of being there I finally mentioned that I was very upset. She didn't seem like she cared but gave me a forced apology. No one called to inform me that it wasn't ready, I mentioned, to which she replied that Saturday was one of their busiest days. First and Last time I will be shopping at this bakery and I will make sure to spread the word.
Had big problems with my order for a party. I had scheduled a meeting (my second one to review order details with the owner Julie). Admittedly I was a few hours late but met with another staff member. Not realizing the owner does not trust her staff to write down my details... the owner seemed to totally blame me! No apologies for delivering 1 HR late. First I was told "the kitchen was running behind" and then the delivery person tells me she had a flat tire. Hummm. They were my centerpieces and delivered while party was started. I supplies 3 pictures of THEIR decorated cakes and wanted 3 other different flowers on top. Not difficult....6 cakes w 6 different flower arrangements. 2 separate meetings w staff members. A call day before to remind them. Messed up order and no apologies. Do not recommend. Very horrible customer service. If you can't rely on a correct order (2 meetings) and prompt delivery, then no sense using this bakery. Very very disappointing.
Amazing bakery
Thank you for a truly fabulous Sweet Sixteen cake!
OMG!!! delicious!!
It was a hit.... beautiful and absolutely delicious. Every guest gave the cake and mini cupcakes a thumbs up. Not only was the cake wonderful, your great service with a smile makes it a pleasure to make Beascakes my #1 place.
Beascakes Bakery Breads is a US Bakery based in Armonk, New York. Beascakes Bakery Breads is located at 575 Main St, Armonk, NY 10504, USA.
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